With an after-hours cardholder support text line, a help email channel, one-sheets easily available via the CASHét portal, and a client services team with genuine production experience, there’s nothing a production accounting office has to handle that CASHét isn’t fully able to address.
Unlike all other card and payment solutions out there, our clients and their cardholders never call “the bank” and get put on hold. Every call, text and email comes directly to CASHét staff who are knowledgable and able to assist because we know our clients and their shows and cardholders. The time saved and pleasant experience of getting the right answer from the source is significant.
“Sometimes the people at CASHet are the nicest people I deal with all day. I don’t know if that says something about my show or them, but it’s a pleasure to deal with them.”
“We had an issue with our GL string, but Bill and Verlette got us sorted out immediately.”
“I’m new to some of this. Not only did I get the answer I needed, but the follow-up email provided me with a one sheet and a best practices outline which saved my butt when I was reconciling transactions.”
“Friendly and professional.”
“Our travel coordinator had booked me into a hotel on location. We were really in the middle of nowhere. There was some issue with the hotel and the card declined when we first tried to check in. I texted CASHet after-hours support and it was resolved pretty much right away.”
“I love that whenever I call, 9 times out of 10 a real person answers the phone. If I wind up leaving a message someone gets back to me asap.”